01
A process that needs writing down
Step-by-step guides, standard operating procedures (SOPs), checklists and templates for the jobs your team repeats.
For business / processes & handovers
get it out of people's heads.
Practical process documentation, how-to guides and handovers for small businesses. So the next person can pick it up without having to ask you everything.
Tell us what needs documentingwhen “just ask me” stops working.
Someone knows how everything works. The instructions are in an old email. The spreadsheet makes sense to its creator. A key person is leaving, and a proper handover keeps slipping down the list.
We bring the information together, work through how things actually happen and turn it into clear resources your team can use.
things you could hand over
02
A handover that needs a proper home
Responsibilities, key dates, useful contacts, document locations and outstanding work brought together before someone leaves or changes role.
03
Knowledge that needs to be shared
A practical internal handbook or knowledge library, with information organised so people can find the answer themselves.
what you'll have when it's finished.
We agree the documents and level of detail before work starts. Depending on the project, that could include editable guides, a clear folder or library structure, reusable templates and a list of anything that still needs a decision.
The people who do the work help check that the instructions reflect reality. We check the agreed links and steps, keep the language clear and hand over something you can maintain as the business changes.
experience behind the work.
Ellie has brought scattered business knowledge together into practical handbooks and how-to guides for a growing team. Understanding the work comes before writing the document.
See a few projects Ellie has handleda clear brief. a useful finish..
Tell us what needs documenting, who will use it and any deadline. We'll agree access, the people we need input from, the deliverables and a fixed project price before starting.
We handle business information confidentially. Where documents involve employment law, health and safety or other specialist requirements, the appropriate review is agreed separately.
a useful place to start.
Preparing for someone to leave, take time away or hand over responsibilities? Our practical checklist helps you work out what to capture.
Read the business handover checklista few useful answers.
Can you help if there are no existing instructions?
Yes. We can work from conversations, existing documents and demonstrations of how the task is done. We'll identify whose input is needed and build that into the plan.
Can you improve the process as well as document it?
We can identify gaps and suggest a simpler approach. Any changes are agreed with you before they become part of the finished guide.
Does this include an employee handbook?
We can coordinate and organise handbook content. Employment policies and legal wording need appropriate specialist input; we agree that separately rather than treating a document as proof of compliance.
what's still living in someone's head?
Tell us what needs capturing. We'll help work out what a useful finished handover looks like.
Rooted between Worcestershire, Warwickshire and the Cotswolds. Working remotely with businesses across the UK, with in-person attendance agreed when needed.
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